Refund & Cancellation Policy

Hobifi is a technology platform that connects you with independent instructors and studios ("service providers"). The class itself is provided by that service provider, not by Hobifi. Every class on Hobifi follows the same cancellation rule, so you always know where you stand before you book.

One rule for every class

You can cancel a booking for free up to 24 hours before your class starts. After that, the booking is non-refundable. The 24 hours count back from the start time of the date you booked.

Once a class has started, it can no longer be cancelled in the app. If you started a booking but didn't finish paying, cancelling it costs nothing.

Refund timelines

When you cancel in time, your refund is requested straight away. Our team sends it back to your original payment method within 7 business days, unless we agree a different method with you. Your bank may take a few extra business days to show it on your statement.

Your legal rights

Nothing in this policy limits your rights under Egypt's Consumer Protection Law No. 181 of 2018, including the right to withdraw from a contract made at a distance where that right applies. See our Terms & Conditions for the full booking terms.

Classes changed or cancelled by the provider

If a service provider cancels your booking or the class, or significantly changes it, you get a full refund, however close to the start it happens. You'll be notified in the app.

Need help with a refund?

If something isn't right with a booking or a refund, contact us and we'll help sort it out with the provider. Where a booking is disputed or a class wasn't delivered as promised, we can hold the provider's payment while we look into it, so your case is handled fairly.